Refund policy

Nangle & Niesen Returns and Refunds Policy

Our goal is for every customer to be completely satisfied with the trees they receive and the service we provide.

1. Damaged Goods on Arrival We take great care to pack our trees so that they arrive in the best possible condition. In the unlikely event that your trees arrive damaged, please email a few photos to info@nangleandniesen.ie immediately so we can assess the issue. You may also call us on 021 733 1126.

Depending on the extent of the damage and the availability of stock, we will either organize a replacement or offer a refund.

Note: If the parcel is visibly damaged on the outside, the trees inside may still be in good condition. Please inspect the contents before contacting us.

2. Substitutions We do not substitute trees unless you have specifically requested us to do so at the time of ordering.

• Out of Stock: If we are unable to ship a tree or item on your order, we will attempt to contact you prior to shipping to offer an alternative.

• Suitability: If the substitution we offer is not suitable for you, we will refund you for that amount.

• No Contact: If we are unable to reach you, we will ship the remainder of the order and refund you for the undeliverable tree(s) or items.

3. Items Missing from Order If you believe trees or items are missing from your delivery, please completely unpack all parcels and check off each item against your paperwork.

Please double-check the packaging thoroughly; we often pack smaller trees within or alongside larger trees to protect them, and they can be easily overlooked. If you are certain items are missing, please contact us by email or phone, and we will organize replacements or a refund.

Note: Occasionally, on orders with multiple parcels, the courier may deliver them on separate days. Please check the courier label, which will indicate how many parcels are in the total consignment.

4. Returns and Change of Mind You may return your trees within 7 days of receiving your order.

• Condition: The trees must arrive back to us in good condition, ideally repacked in the original packaging.

• Costs: You are responsible for the return shipping costs. We cannot refund the original packing and delivery charge.

• Processing: Once we receive the goods and are satisfied with their condition, we will refund you via the original payment method.

Note: It can take several days for a refund to appear in your account. We will contact you to confirm that we have received your returns and that the refund is being processed.

5. Tree Care and Failures While every care is taken to ensure your trees arrive in excellent condition, we cannot be held responsible for failures due to:

• Improper planting

• Drought or lack of watering

• Unsuitability of the site (soil/location)

• Chemical spray damage

• Physical damage (e.g., rabbits, strimmers, frost, etc.)

If your trees appear to be struggling, please get in touch with us as soon as possible. We are happy to advise on the best steps to nurse them back to health.